Job Description:

Job Title: Shop Assistant
Location: West London
Pay: £12.71 per hour
Contract: Variable hours, up to 40 hours per week across 5 days (Ful-time)

About Tian Tian Market
Tian Tian Market is a leading Asian food retailer, offering a wide range of East and South-East Asian products. We are building a strong, dynamic team and are looking for individuals who are fast, efficient, and passionate about customer service, with the potential to develop into leadership roles.

What You’ll Do:

Provide a high level of customer service to all customers
Serve customers and process cash and card payments accurately
Assist shoppers in locating products and provide knowledgeable, friendly support
Keep shelves stocked and organised efficiently, including handling large deliveries
Conduct stock checks and manage product rotation to minimise waste
Support promotional activities and maintain visual merchandising standards
Maintain a safe, clean, and secure store environment
Follow instructions from supervisors and report operational issues promptly
Work as part of a strong team, helping colleagues and contributing to a positive store culture

Who We’re Looking For:

Customer-focused and task-driven individuals
Comfortable serving both Chinese-speaking and local customers
Fast, efficient, and reliable in completing daily tasks
Team-oriented and ready to help colleagues succeed
Previous retail or customer service experience (essential)
Bilingual in Mandarin and English (desirable)
Familiarity with East & South-East Asian foods (desirable)
Right to work in the UK

Recruitment Process:

Face-to-face interview
One-hour trial shift at our Canary Wharf store
Employment subject to references and successful completion of the trial

Job Types: Part-time, Permanent

Benefits:

Company pension
Referral programme
Store discount

Ability to commute/relocate:

West London : reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Do you have an interest & knowledge of South East & East Asian food products?
Are you able to receive large stock deliveries efficiently?
Are you available to work peak time hours (Weekends & evenings is essential)?Experience:
Supermarket Retail: 1 year (preferred)
Customer service: 1 year (preferred)

Language:

Mandarin (preferred)
English (required)

Work authorisation:

United Kingdom (required)

Willingness to travel:

25% (preferred)

Work Location: In person

Job Type: Full-time

Pay: From £12.71 per hour

Application question(s):

Do you have an interest in South East & East Asian food products?

Experience:

Retail/Customer Service: 1 year (preferred)

Work Location: In person

Tian Tian Market

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