Assisted Travel Driver
Permanent
Location: Gatwick Airport
Hours: Full time, 12 hours a day, 4 on, 4 off.
Pay: £14.76 ph
We are looking for compassionate and reliable individuals to join our Passenger Assistance (PRM) team. You will support passengers with reduced mobility, ensuring a safe, smooth, and high-quality journey through the airport.

About the Role:You will be responsible for:
Assist passengers with reduced mobility through the terminal and to/from the aircraft
Safely support transfers using wheelchairs, buggies, and manual handling techniques
Deliver a high standard of customer service in line with aviation regulations
Support passengers with baggage and airport processes
Maintain accurate updates via PDA and complete required documentation
Conduct daily checks of equipment and report any faults
Ensure all equipment (wheelchairs/buggies) is clean, safe, and ready for use
Follow all health & safety procedures, escalation processes, and operational guidelines
Why Join Us?
Annual leave entitlement of 5.6 weeks
Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing - Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents.
Financial support
Discounts on hundreds of retail sites
Cycle to Work scheme

What we are looking for:
Excellent customer service skills with an empathetic and professional approach
Strong communication skills (spoken and written English)
Physically capable of manual handling and assisting passengers over distances
Ability to remain calm and act quickly under pressure
Reliable with strong punctuality, attendance, and presentation standards
Ability to work flexible shifts, including days and nights
Basic IT skills and ability to complete reports/documentation
Team player with a good understanding of equality, diversity, and passenger needs
Interested? Apply now and let your career take off!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Please note:
An Access NI Disclosure Check will be required for this position

Wilson James Limited have a policy on Recruitment of Ex-Offenders and Storage handling, copies of which can be made available upon request

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.

Wilson James

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