Senior Ambulance Care Assistant – Patient Transport Services
Location: Lower Sydenham, London, SE26 5BA
£34,918.00 per annum
Permanent and Full Time (42.5 hours per week)
Make a Difference in Your Community
Are you a compassionate leader looking for a career that truly gives back? At G4S Patient Transport Services, we do more than just move people from A to B—we provide a lifeline. As a Senior Ambulance Care Assistant, you’ll be at the heart of a service that carries out over 350,000 vital NHS journeys every year, ensuring every patient receives safe, dignified, and high-quality care.
What You’ll Do
- Empower Your Team: Lead, coach, and inspire a dedicated group of operational staff to reach their full potential.
- Champion Excellence: Oversee daily operations to ensure every journey meets the highest clinical and safety standards.
- Drive Innovation: Identify best practices and implement improvements that maximise efficiency and patient comfort.
- Lead from the Front: Work alongside your colleagues as a flexible team member, maintaining high visibility and support.
- Strategic Support: Act as a key link to senior leadership, ensuring service continuity and operational readiness.
You will be required to ensure the seamless, high-quality, and safe day-to-day delivery of Patient Transport Services (PTS) operations by providing expert supervision and direction to operational staff, with a strong focus on maximising the efficiency of patient journeys and adherence to all clinical and contractual standards.
This role is a vital extension of the Senior Leadership Team, requiring the job holder to actively champion the business unit's strategic goals, targets, and values. As a Senior Ambulance Care Assistant you will serve as a key driver for continuous operational improvement by identifying best practices and implementing change across the team.
Furthermore, the role capability to deputise for the People & Standards Quality Manager (PQSM) when absent, undertaking necessary operational and managerial responsibilities to ensure uninterrupted service continuity and performance.
What You Bring
- Essential: A Full UK manual driving licence and at least 2 years of driving experience.
- Leadership Qualities: Strong interpersonal skills and a common-sense approach to problem-solving.
- Empathy & Commitment: A genuine desire to help others and maintain high standards under pressure.
You should be calm under pressure, analytical, solution-focused, and committed to continuous improvement.
You must have excellent organisational and time management skills with the ability to manage competing priorities and attention to detail.
Excellent written and verbal communication skills are a must, as well as being able to demonstrate the ability to work to tight deadlines, maintain confidentiality, have the ability to prioritise workload, maintain high levels of accuracy and challenge where necessary.
We are looking for a highly motivated leader, with the ability to be resilient, confident with a tenacious can-do attitude. You must have the ability to embrace complexity, be a part of a busy and fast paced environment and be flexible and adaptable to deal with ever-changing scenarios.
A proven professional with professionalism and integrity, you will play an integral part of the G4S Patient Transport Services Team.
Why Join G4S?
We believe our people are our greatest asset. When you join us, you’re joining a global leader that invests in you. From extensive training and clear progression paths to a focus on your mental and physical wellbeing, we are committed to helping you build a career you’re proud of.
More about us
Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.
G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.
At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such, we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.
Please note that these vacancies are subject to a checkable history and the strict vetting standards set by G4S and an Enhanced DBS check, which is funded by G4S. You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role.
G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.
